| How far in advance can my order be placed? (May not apply to custom order forms.)|
You are able to select a delivery date online up to 90 days in advance. Please ensure accuracy when selecting your delivery date to guarantee arrival on the correct date. You can place a phone order for any future date.
Will I get an order confirmation?
If you have provided us with a valid e-mail address, you will receive an automated e-mail confirmation the day you place your order. If your order is placed on Friday after 4:00 p.m. (EST) you will receive your confirmation the following business day. Your tracking number (if applicable) will follow the evening the package is shipped.
How is my Dawn Fresh order shipped?
Our flowers are shipped in a fully insulated gift box using overnight courier service. Our flowers are shipped direct from our greenhouse and arrive at the recipientís door the very next day.
How do you package the Dawn Fresh flowers when a vase is included with the order?
The flowers and vase are sent in a high quality gift box. The flowers are wrapped in clear gold-striped cellophane, placed into the vase (dry), and placed in the gift box. Everything is secured, and an ice pack is included to keep the flowers at the optimum temperature.
When will my Dawn Fresh order arrive?
Your order will be delivered on the date that is requested. We can offer Tuesday to Saturday arrivals to most locations within the Continental US and Canada. The flowers are delivered through overnight courier. We guarantee delivery on the requested delivery date, if we are provided with complete and accurate recipient information. Our overnight couriers generally deliver to businesses and companies before moving on to residential deliveries.
What Credit Cards types are accepted?
We accept Visa, MasterCard, Discover, Diner Club and American Express.
Can I request a specific delivery time?
We ship our Dawn Fresh flowers by overnight courier and cannot deliver at a specific time of day. All deliveries are guaranteed to arrive on the requested delivery date, as long as we are provided with complete and accurate recipient information.
What type of guarantee do you offer?
All Direct from the Dawn Gifts are unconditionally guaranteed to arrive fresh and beautiful on your selected delivery date every time you order. If you are not 100% satisfied with the product quality upon arrival, we will replace it free of charge. This guarantee applies to orders for which we have received complete and accurate delivery information.
Can the Delivery Address be changed once the order is placed?
If your order has not been released to the supplier we would be more than happy to make any changes to the delivery address. No changes can be made the day of shipping or delivery. During floral holidays we need to receive all address changes at least three business days prior to the delivery date. For inquiries regarding address changes, we suggest sending an email or contacting our customer service department by calling 1-800-592-9572
Can the Delivery Date be changed once the order has been placed?
If your order has not been released to the supplier, we would be more than happy to make changes to the delivery date if the new delivery date is serviceable. Once your order has been processed we will not be able to make changes to any part of the order. No changes can be made the day of shipping or delivery. During floral holidays we need to receive your delivery date change at least three business days prior to the delivery date. For inquiries regarding delivery date changes, we suggest sending an email or contacting our customer service department by calling 1-800-592-9572
Can I cancel my order?
If your order has not been released to the supplier your order can be cancelled. No cancellations can be made the day of shipping or delivery. During floral holidays we need to receive your cancellation at least three business days prior to the delivery date. To inquire about cancelling an order, please contact our customer service department by sending an email or by calling 1-800-592-9572
What information should be included when placing an order going to a hospital or large office complex?
Include the following information: Recipientís First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. Our flowers are shipped in an insulated gift box and someone must be available to prepare the flowers once they arrive. You may want to add a vase to your order as most hospitals and offices may not have or provide vases. We utilize overnight courier service and guarantee delivery on your selected delivery date. We strongly suggest contacting the Company or Hospital regarding the delivery procedures for courier services. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company, please ensure the recipient is working on the day of delivery.
Do you deliver to Apartment Buildings?
Yes. When placing your order, please ensure that the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. Our courier provides a door service and is unable to contact the recipient prior to attempting the delivery. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. In general, the courierís delivery policy for apartment buildings is that there must be someone at the apartment number given on the order to be able to successfully complete delivery. If no one is in at the time of delivery, please be aware that the courier may take the flowers back to the closest courier station, and a second delivery attempt will be made the next business day.
How will I know the flowers have been delivered?
Once your order is processed and shipped you are sent a tracking number to the email address you submitted upon placing your order. Track your delivery by using the tracking number from the email and going to the appropriate web site. The web site will give information regarding your flower delivery. If you have questions regarding the flower delivery, please contact the appropriate courier (FedEx or UPS), as they will have detailed information regarding the delivery.
Do you ship internationally?
For the freshest quality upon delivery, our gift box has been designed to ship the flowers using overnight courier service. As most destinations outside of the Continental US and Canada require a minimum of 2 business days for delivery, we can only ship grower fresh products to the Continental US and Canada.
If you would like flowers delivered internationally, we can provide this service with the products located under the international section of our website. These products would be delivered by a professional florist located in the local area of the recipient.
Once the flowers are delivered how long should they last?
With the proper care, your flowers should last from 5 -10 days, depending on the variety and the care they are given. Different varieties and colours have varied longevity.
What happens if no one is available to sign for the package?
If no one is available at the time of delivery, and the courier has deemed the area as unacceptable to leave the package without a signature, a notice will be left stating they attempted delivery. The courier will take the flowers back to the station and attempt delivery the next business day. The courier may also leave the flowers if it is deemed to be a safe location. The courier has the ultimate decision whether to leave the flowers at the indicated address. The courier will not leave the flowers if they deem the location to be high risk.
Can I send flowers anonymously?
Can I have the flowers delivered on a Sunday or Monday?
To ensure a high quality product, we do not utilize a two-day delivery service. Therefore grower fresh products cannot be delivered on Sunday or Monday due to courier limitations. We can service Tuesday to Saturday deliveries. However, our same day items can be delivered by a local florist on Monday.
Are your roses the huge one that Iíve seen in floristsí shops?
You are probably referring to South American grown roses. While these roses may be larger in size, they do have a shorter life span. We ship only our freshly cut floral products to arrive at your door overnight.
Why were thorns left on my roses?
We do not fully strip our roses of thorns as it damages the stems and severely inhibits the vase life of the roses. Over 35 years of experience have shown us that removing the thorns frequently causes lesions, which create an 'air lock' in the stem and prevents water uptake.
I received a plastic pack with my flowers that had blue gel in it. What is it?
This pack is an ice gel pack to help keep your flowers at the proper temperature during shipping. It can be re-frozen and re-used. This is not to be used as floral preservative in the vase.